Deliveries.
We design and print all t-shirts in our shop and subject to availability we endeavor to dispatch all order within 48-72 hours by Royal Mail.

Guarantee.
Our policy is to offer a 100% guarantee if you are dissatisfied with your purchase we will exchange them provided they are returned within 7 days of purchase in their original condition and packaging, unworn, unwashed and with labels correctly fitted. Purchaser is responsible for all costs required when returning products, and must email us to obtain authorization to return goods. Please retain proof of postage for any products returned.

Orders Pending.
In the rare event one of our products is out of stock, you will be notified as soon as possible. We would anticipate however you would receive your order shortly, please allow up to 28 days in these infrequent cases.

Products sent in error
If you receive items that are not what you ordered, you must NOT open the original packaging or use the items. We will not refund or exchange any suspected used garments. It will be your responsibility to inform us of any such problems within 24 hours of delivery.

Damaged Goods in Transit
It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery note from the courier company, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect the claim against the carrier.

All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused. We respect your confidentiality and all orders are dispatched in discreet, plain packaging. Your details will never be made available to any third party.

Non Deliveries
We will not accept liability for goods lost in transit unless we are notified within 48 hours from expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales

Purchasing
We at Love t-shirts (Novel T’s) wish to make your shopping experience with us hassle free, and look forward to seeing many of our customers continue to shop with us in the future. Our policy is to make online shopping enjoyable and easy. Simply browse through the different sections of the website and select your purchase via the shopping cart, then follow the instructions and finally payment.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We must receive full payment for the goods that you order before your order can be accepted. Once payment has been received we will confirm that your order has been accepted by email to the address provided in your order details.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Data Protection
We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Returns Policy
We offer a 100% guarantee that if you're not satisfied with the goods you have ordered; we will exchange them provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. We will only offer a refund on faulty goods. This does not affect your statutory rights. All returns must be notified to us via email within 48 hours of delivery.

Rights of Seller
The seller reserves the right to adjust the price and specification of any product on the website at it’s own discretion. We also reserve the right to withdraw any products from the Website at any time. The seller shall not be liable to anyone for refusing to process an order.

Description of Goods
We try to ensure that all of our products shown on the site are accurately described; however slight variations should be expected in some products. We do not accept liability for such discrepancies.

General
We may vary these terms and conditions from time to time without prior notice; it is your responsibility to check them each time you intend to make any new purchases from us.

Payments
All prices are shown in UK Sterling pounds. We accept all major credit cards and debit cards. Prices shown on the website include VAT. Love t-shirts.co.uk offer customers the highest level of security when purchasing via the internet. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

If you have any questions please call: 01643 707071